Start Here for Answers to Common Problems
When I'm watching the stream, I don't get any video or audio.
When I'm watching the stream, I get video but no audio.
I can hear the audio but the video is jerky.
The video stops and says it is 'buffering' half way into the presentation.
What are the minimum system requirements for my computer to receive streaming media?
Which platforms/browsers are acceptable?
What software is required for streaming?
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When I'm watching the stream, I don't get any video or audio.
First, check to make sure you have the minimum hardware requirements.
Second, make sure the appropriate software installed on your system.
If you are still experiencing problems, you may need to install the complete set of Codecs for Windows Media Player.
When I'm watching the stream, I get video but no audio.
Check speakers, volume control in lower right tray, try headphones.
I can hear the audio but the video is jerky.
Internet connections fluctuate in speed while you are connected. Try selecting a lower speed than you are currently running. If you are currently watching the presentation in high, try medium; if you are in medium, try low.
The video stops and says it is 'buffering' half way into the presentation.
'Buffering' is the process in which media is stored temporarily on your computer. The amount of stored media depends on your connection speed. If the speed you choose is faster than your connection speed, the media will stop during the presentation. Try selecting a lower setting than you are currently running.
What are the minimum system requirements for my computer to receive streaming media?
MINIMUM
266 MHz processor
96 MB RAM
28.8 kb/s modem for low
DSL or fast cable modem to view
presentations
Headphones
800x600 resolution
16 bit (medium or thousands)
color quality |
RECOMMENDED
500 MHz processor
128 MB RAM
56.6 kb/s modem for low
medium or high bandwidth
A sound card and speakers with
speaker volume turned up
1024x768 resolution
24 bit (high or millions) color
quality |
JavaScript and cookies must be enabled.
Before you begin the program, close all other applications running on your desktop and turn off your screen saver.
Which platforms/browsers are acceptable?
MINIMUM
Windows 95 (OEM SR2), NT (SP6), 2000 (Pro), ME, or Mac OS 9
Internet Explorer 4.01 (SP2) or 4.5 or 5.0
Netscape Navigator 4.75
AOL 5.0 |
RECOMMENDED
Windows 98 (2nd Ed.)
Internet Explorer 5.01 (SP1) or 5.5 (SP1)
Netscape Navigator 6.01
AOL 6.0 |
What software is required for streaming?
MINIMUM
QuickTime 4
Windows Media Player 6.4
RealPlayer 7
Macromedia Flash 4 |
RECOMMENDED
QuickTime 5
Windows Media Player 7
RealPlayer 8
Macromedia Flash 5 |
To download player software, click your choice above. Minimum system requirements for each player are also available at their respective websites. Earlier versions may work fine but are not supported.
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Demos
